Cancellation & Refund Policy

Our Promise: Awakened Is Forever

At Firefrost Gaming, once you have paid us even a single dollar, you are permanently part of our community. Your Awakened tier status is lifetime. It never expires. It cannot be lost through cancellation, payment failure, or the passage of time.

This is not a marketing gimmick. This is a core policy encoded directly into our systems. When you subscribe to any tier — Elemental, Knight, Master, Legend, or Sovereign — you automatically receive lifetime Awakened access as a permanent baseline. Even if your paid subscription ends, that baseline remains.

Canceling Your Subscription

You may cancel your subscription at any time through your Stripe customer portal or by contacting support@firefrostgaming.com.

When you cancel:

• You keep full access to your paid tier until the end of your current billing period — you get what you paid for.
• At the end of that period, your paid tier role is removed and you are automatically demoted to Awakened.
• You retain Awakened access permanently, including Discord community membership and server whitelist.
• No separate "grace period" is needed — the billing cycle itself is your grace.

Failed Payments

If a recurring payment fails, Stripe will automatically retry over approximately two weeks. During retries, your account remains active. If all retries fail, your subscription ends and you are automatically demoted to Awakened — the same as a voluntary cancellation. You are never removed from the community for a failed payment.

We recommend updating your payment method through your customer portal if you receive a notice of a failed charge.

Refund Policy

Because our subscription tiers grant immediate access to ongoing services, all sales are final. We do not offer automatic refunds.

If you have a legitimate reason to request a refund — an accidental purchase, a billing error, or exceptional circumstances — you may submit an appeal to the Trinity using the form below. We take every appeal seriously and respond personally.

Important: Initiating a refund or chargeback through Stripe or your bank without first contacting us results in immediate removal of all Firefrost Gaming access, including Awakened. This is the one circumstance under which we will remove a member. You may still appeal this decision through the form below.

The Trinity Appeal Process

We believe in second chances. If your access has been removed — whether due to a refund, chargeback, or other action — you have the right to appeal directly to the Trinity (Frostystyle, Gingerfury, and unicorn20089 — the co-founders of Firefrost Gaming).

To submit an appeal, please fill out the form below. The Trinity reviews every submission personally and responds within 7 days. Decisions are made with compassion and context — we understand that mistakes happen, billing systems can be confusing, and life is complicated.

Discord Username

Email (used for your subscription)

What happened? (circumstances of the ban or concern)

What outcome are you requesting?

Submit Appeal to the Trinity

Alternatively, you may email support@firefrostgaming.com with the subject "Trinity Appeal" if the form is unavailable.

Hard Bans

We only remove all Firefrost Gaming access — including Awakened — in two circumstances:

• Refund or chargeback: As described above. Always appealable.
• Serious Terms of Service violations: Harassment, cheating, exploitation, or other conduct that harms the community. See our Terms of Service. Appealable at the Trinity's discretion.

We do not ban people for canceling, for running out of money, for taking a break from the game, or for any reason related to their subscription status.

Questions?

If any part of this policy is unclear, or you'd like to discuss your specific situation before making a decision, please reach out to support@firefrostgaming.com. We would rather answer ten questions before a cancellation than lose a member to a misunderstanding.

Fire + Frost + Foundation = Where Love Builds Legacy 💙🔥❄️